Terms of Service
These terms and conditions are the contract between you and Paw'd Naturals (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.They protect your rights as well as ours.
We are Paw'd Naturals, a company registered in the UK.
Our trading and correspondence address is 3 Uttons Avenue, Leigh on Sea, Essex, SS9 2EL. Our email address is sales@pawdnaturals.com, and our phone number is 01702 870680.
You are: Anyone who uses Our Website.
Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately. The terms and conditions:
1. Definitions
1.1. “Carrier” means any person or business contracted by us to carry Goods from us to you.
1.2. “Content” means any content in any form published on Our Website by us or any third party with our consent.
1.3. “Goods” means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.
1.4. “Our Website” means any website of ours, and includes all web pages controlled by us.
1.5. "Post" means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.
2. Interpretation
2.1. A reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organization.
2.2. These terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
2.3. Any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
2.4. The headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation.
2.5. A reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
2.6. These terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
2.7. This agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
3. Our contract with you
3.1. This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
3.2. Each party acknowledges that, in entering into this agreement, they do not rely on any representation, warranty, information, or document or other term not forming part of this agreement.
3.3. If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
3.4. The price of Goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods.
3.5. If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
3.6. We do not sell the Goods in all countries. We may refuse to deliver the Goods if you live in a country we do not serve.
4. Acceptance of your order
4.1. Your order is an offer to buy from us. We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and advise you on delivery.
5. Substitutions
5.1. If we do not have all of the Goods you ordered in stock, we will offer you alternatives. To do this, we will attempt to contact you via email or telephone. If this happens you may:
5.1.1. Accept the alternatives we offer; 5.1.2. Cancel all or part of your order.
5.2. Some bundle packs will notify you when ordering if a specific part of the order is low in stock, and there is a possibility of automatic substitutions.
6. Price and payment
6.1. The price payable for the Goods that you order is clearly set out on Our Website.
6.2. Prices include value-added tax (“VAT”). If you show by your delivery address that you reside outside the United Kingdom, VAT will be deducted at the payment point.
6.3. Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.
6.4. If, by mistake, we have under-priced Goods, we will not be liable to supply those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
6.5. The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
6.6. If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.
7. Subscriptions
7.1. When you purchase a subscription from us, you agree to an initial and recurring subscription fee at the then-current subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription.
7.2. You may cancel your subscription at any time by contacting us via email at sales@pawdnaturals.com or by logging into your account on Our Website and following the cancellation procedures.
7.3. Your subscription will automatically renew at the end of each subscription term unless you cancel your subscription at least 48 hours before the end of the current subscription period.
7.4. We reserve the right to change the subscription fee for any renewal term, but we will notify you in advance of any such change. If you do not wish to accept the new subscription fee, you may cancel your subscription in accordance with the cancellation procedures.
7.5. If you cancel your subscription, you will continue to have access to your subscription benefits until the end of the current subscription period.
7.6. If you purchase a subscription with a promotional rate, any renewals will be charged at the full subscription rate unless otherwise stated in the promotion.
8. Security of your credit card
We take care to make Our Website safe for you to use.
8.1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
9. Cancellation and refunds
This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.
9.1. We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
9.2. The following rules apply to cancellation of your order:
9.2.1. If you have ordered Goods but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
9.2.2. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within 14 days after contacting us.
9.2.3. We will return your money subject to the following conditions:
9.2.3.1. We receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
9.2.3.2. You comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
9.3. The option to cancel your order is not available:
9.3.1. If you purchase sealed goods, and they become unsealed after delivery, or cannot be re-sold for some other reason.
9.4. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
9.5. In any of the above scenarios, we will return your money within 14 days.
10. Delivery
10.1. Goods are delivered within 14 days from the day you place an order to purchase the Goods.
10.2. We will send you a message by email to tell you when we have dispatched your order.
10.3. We may deliver the Goods in installments if they are not all available at the same time for delivery.
10.4. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimize your inconvenience.
10.5. If we agree with you to deliver on a particular day, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
11. Liability for subsequent defects or incorrect Goods
11.1. Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect, missing or incorrect items within 14 days of receipt of the Goods, we shall assume that you have accepted them.
11.2. We will return your money or replace the Goods subject to the following conditions:
11.2.1. We receive the Goods with labels and packaging intact.
11.2.2. You comply with our returns procedure.
11.3. If any defect is found, then we shall:
11.3.1. Replace the Goods, or
11.3.2. Refund the full cost you have paid including the cost of returning the Goods.
12. Goods returned
These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:
12.1. We do not accept returns unless there was a defect in the Goods at the time of purchase, incorrect Goods have been delivered, or we have agreed in correspondence that you may return them.
12.2. The procedure to return the faulty Goods or reporting missing/incorrect Goods is as follows:
12.2.1. Before returning the Goods, you must tell us by telephone 01702 870680 or email message to sales@pawdnaturals.com.
12.2.2. We may request photographs of the products and/or packaging so that we can investigate the issue.
12.2.3. After our investigation, we will contact you and explain what will happen next. If required, we will explain the process to return goods, and provide postage details. We will also issue a returns note.
12.2.4. If we request the Goods are returned to us, they must be returned within 14 days.
12.2.5. When returning Goods, make sure to enclose the provided returns note with the Goods.
12.2.6. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your request.
12.3. The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.
12.4. So far as possible, Goods should be returned:
12.4.1. With both Goods and all packaging as far as possible in their original condition;
12.4.2. Securely wrapped;
12.4.3. Including our delivery slip;
12.4.4. At your risk and cost.
12.4.5. Repair or replace the Goods as we choose.
12.5. If we replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.
13. Foreign taxes and duties
13.1. If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
13.2. You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.
14. Disclaimers
14.1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.
14.2. All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this subparagraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
14.3. We make no representation or warranty for:
14.3.1. Any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
14.3.2. The adequacy or appropriateness of the Goods for your purpose.
14.4. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
14.5. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12-month period for the Goods concerned.
14.6. We shall not be liable to you for any loss or expense which is:
14.6.1. Indirect or consequential loss; or
14.6.2. Economic loss or other loss of turnover, profits, business or goodwill, even if such loss was reasonably foreseeable or we knew you might incur it.
14.7. This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this provision under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017, as well as to us.
14.8. If you become aware of any breach of any term of this agreement by any person, please tell us by telephone 01702 870680 or email message to sales@pawdnaturals.com. We welcome your input, but do not guarantee to agree with your judgment.
15. Your account with us
15.1. You agree that you have provided, and will continue to provide accurate, up-to-date, and complete information about yourself. We need this information to provide you with the Goods.
15.2. If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorized person from using your account.
15.3. You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
16. Restrictions on what you may Post to Our Website
You agree that you will not use or allow anyone else to use Our Website to Post Content which is or may:
16.1. Be malicious or defamatory;
16.2. Consist in commercial audio, video or music files;
16.3. Be illegal, obscene, offensive, threatening or violent;
16.4. Be sexually explicit or pornographic;
16.5. Be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
16.6. Give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
16.7. Solicit passwords or personal information from anyone;
16.8. Be used to sell any goods or services or for any other commercial use;
16.9. Include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such place as we designate;
16.10. Link to any of the material specified above, in this paragraph.
16.11. Send age-inappropriate communications or Content to anyone under the age of 18.
17. Your Posting: restricted content
In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms. In addition to the restrictions set out above, a Posting must not contain:
17.1. Hyperlinks, other than those specifically authorized by us;
17.2. Keywords or words repeated, which are irrelevant to the Content Posted.
17.3. The name, logo or trademark of any organization other than yours.
17.4. Inaccurate, false, or misleading information.
18. How we handle your Content
18.1. Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018 which is at [insert link to your privacy policy].
18.2. If you Post Content to any public area of Our Website or Social Media Channels it becomes available in the public domain. We have no control who sees it or what anyone does with it.
18.3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
18.4. You now irrevocably authorize us to publish feedback, comments and ratings about your activity through Our Website or Social Media Channels, even though it may be defamatory or critical.
18.5. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
18.6. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
18.7. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
18.8. Please notify us of any security breach or unauthorized use of your account.
19. Removal of offensive Content
19.1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website or Social Media Channels for any purpose.
19.2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
19.3. If you are offended by any Content, the following procedure applies:
19.3.1. Your claim or complaint must be submitted to us by email to sales@pawdnaturals.com.
19.3.2. We shall remove the offending Content as soon as we are reasonably able.
19.3.3. After we receive notice of a claim or complaint, we shall investigate so far as we alone decide.
19.4. We may reinstate the Content about which you have complained or not.
19.5. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a license to publish the complaint and all ensuing correspondence and communication, without limit.
19.6. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.
20. Security of Our Website
If you violate Our Website we shall take legal action against you. You now agree that you will not, and will not allow any other person to:
20.1. Modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
20.2. Link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser.
20.3. Collect or use any information obtained from or about Our Website or the Content except as intended by this agreement.
20.4. Aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website.
20.5. Despite the above terms, we now grant a license to you to:
20.5.1. Create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This license is conditional upon you not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
20.5.2. You may copy the text of any page for your personal use in connection with the purpose of Our Website.
21. Indemnity
You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
21.1. Your failure to comply with the law of any country;
21.2. Your breach of this agreement;
21.3. Any act, neglect or default by any agent, employee, licensee or customer of yours;
21.4. A contractual claim arising from your use of the Goods;
21.5. A breach of the intellectual property rights of any person.
22. Intellectual Property
22.1. We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
22.2. Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
22.3. You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
22.4. Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it.
23. Dispute resolution
The following terms apply in the event of a dispute between the parties:
23.1. If you are not happy with our services or have any complaint then you must tell us by email message to sales@pawdnaturals.com.
23.2. If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
24. Mobile messaging service
24.1. The Paw'd Naturals mobile message service (the "Service") is operated by Paw'd Naturals (“Paw'd Naturals”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
24.2. By consenting to Paw'd Naturals’ SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Paw'd Naturals through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
24.3. You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Paw'd Naturals. Your participation in this program is completely voluntary.
24.4. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
24.5. You may opt-out of the Service at any time. Text the single keyword command STOP to [short code] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Paw'd Naturals mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
24.6. For Service support or assistance, email sales@pawdnaturals.com.
24.7. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
24.8. The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
24.9. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
24.10. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
25. Miscellaneous matters
25.1. When we communicate with you we do so by email or telephone. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
25.2. Where we provide goods without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
25.3. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
25.4. The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
25.5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
25.6. Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail. It shall be deemed to have been delivered:
if delivered by hand: on the day of delivery;
if sent by post to the correct address: within 72 hours of posting;
if sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.
25.7. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017 or otherwise.
25.8. Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labor dispute between a party and its employees.
25.9. In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
25.10. The validity, construction and performance of this agreement shall be governed by the laws of England and Wales / Scotland / Northern Ireland and you agree that any dispute arising from it shall be litigated only in that country.